Why this decision matters
Shared owner access makes individual revocation and future account recovery harder to manage.
Work through the actual task
- Establish who controls owner/recovery access.
- Arrange a supported transfer to the customer or authorised building manager.
- Test the supported account recovery procedure and store recovery information securely.
Worked example
The installer created the cloud account under a personal email. This is a hypothetical example, not a completed customer installation.
The useful evidence at the end of this example is: A customer-controlled account and the documented recovery route.
Limits and follow-up
An intercom relay does not power every lock. Ask the installer to confirm the lock supply, release method and safe exit arrangement.
If the relevant check cannot be completed, record what remains uncertain and who will resolve it before work or sign-off proceeds.
Sources and equipment references
Checked for the product, supplier or information details used here. Exact procedures depend on the installed model; these links are not a substitute for its instructions.