Why this decision matters
Comparing hardware prices alone can hide different labour, compatibility and recurring-service assumptions.
Work through the actual task
- Identify exact platform, communicator and subscription requirements.
- Include customer-device setup and ownership transfer in the quotation.
- Ask for missing items in writing and keep the accepted scope with your receipt.
Questions and evidence to request
| Question | Useful evidence in the scope |
|---|---|
| Which exact functions should each person be able to perform? | A role matrix listing the viewing, alert and administration functions each person needs. |
| Which app and device models are supported together? | Full model/platform compatibility for the required functions. |
| What depends on broadband, mobile service or paid cloud features? | A dependency and cost map for broadband, mobile service and paid features. |
| Who controls recovery email/verification and lost-device removal? | A customer-controlled recovery route and the supported lost-device process. |
| Can the intended user receive an alert with the phone locked? | An observed notification test on the actual user phone with its screen locked. |
Worked example
An app feature is shown in a demo but omitted from the written scope. This is a hypothetical example, not a completed customer installation.
The useful evidence at the end of this example is: A remote-feature inclusions/dependency schedule.
Limits and follow-up
Avoid exposing recorder ports directly to the internet. Discuss supported secure access options and keep the device software maintained.
If the relevant check cannot be completed, record what remains uncertain and who will resolve it before work or sign-off proceeds.
Sources and equipment references
Checked for the product, supplier or information details used here. Exact procedures depend on the installed model; these links are not a substitute for its instructions.