Why this decision matters
Shared owner access makes individual revocation and future account recovery harder to manage.
Work through the actual task
- Identify panel access and platform account ownership separately.
- Use the supported ownership transfer and review old user permissions.
- Test the supported account recovery procedure and store recovery information securely.
Worked example
The previous owner still controls the alarm app account. This is a hypothetical example, not a completed customer installation.
The useful evidence at the end of this example is: Customer-controlled recovery details and a current authorised-user list.
Limits and follow-up
A siren, an app alert and professional monitoring are separate features. Confirm who receives a signal and what they are expected to do.
If the relevant check cannot be completed, record what remains uncertain and who will resolve it before work or sign-off proceeds.
Sources and equipment references
Checked for the product, supplier or information details used here. Exact procedures depend on the installed model; these links are not a substitute for its instructions.