Why this decision matters
Shared owner access makes individual revocation and future account recovery harder to manage.
Work through the actual task
- Identify the authorised entity responsible for ownership.
- Arrange a supported account transfer and remove obsolete administrators.
- Test the supported account recovery procedure and store recovery information securely.
Worked example
Platform recovery relies on a departing strata manager's personal email. This is a hypothetical example, not a completed customer installation.
The useful evidence at the end of this example is: A durable building-controlled recovery and administration arrangement.
Limits and follow-up
Do not assume a resident can authorise changes to common property. Confirm the approval process and the person authorised to accept the work.
If the relevant check cannot be completed, record what remains uncertain and who will resolve it before work or sign-off proceeds.
Sources and equipment references
Checked for the product, supplier or information details used here. Exact procedures depend on the installed model; these links are not a substitute for its instructions.