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Strata security: user permissions and access changes

Set a process for issuing, replacing and revoking resident credentials. Confirm how tenancy changes are reported and avoid retaining former residents’ app access after a move.

Why this decision matters

Removing a person from a contact list does not necessarily revoke their device or platform permissions.

Work through the actual task

  1. Use the authorised change-of-occupancy process.
  2. Remove obsolete credentials and linked remote access.
  3. Review the user list after a staff departure, tenancy change or lost credential.

Worked example

A former resident still has an active entry credential. This is a hypothetical example, not a completed customer installation.

The useful evidence at the end of this example is: A current resident/contractor access record under controlled management.

Limits and follow-up

Do not assume a resident can authorise changes to common property. Confirm the approval process and the person authorised to accept the work.

If the relevant check cannot be completed, record what remains uncertain and who will resolve it before work or sign-off proceeds.

Sources and equipment references

Checked for the product, supplier or information details used here. Exact procedures depend on the installed model; these links are not a substitute for its instructions.

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